Refund policy

Refund & Returns Policy (RINSED™)

Effective date: March 2nd, 2026

We want you to love your Rinsed™ products. If something isn’t right, here’s how returns and refunds work.

1) Return window

You can request a return within 30 days of the delivery date.

2) Eligibility (unused only)

To be eligible for a return:

- The item must be unused, unopened, and in its original packaging

- The item must be in resellable condition

- You must provide proof of purchase (order number or receipt)

For hygiene and safety reasons, we can’t accept returns of items that have been opened, used, or tampered with.

3) Return shipping costs

Return shipping is paid by Rinsed.

4) How to start a return

Email us at alexandre(at)wearerinsed.com with:

- Your order number

- The item(s) you want to return

- The reason for the return (optional)

We’ll reply with return instructions and the return address.

5) Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved.

If approved:

- Your refund will be issued to the original payment method

- Shipping fees (including original shipping, if charged) are refunded

- Refund timing depends on your bank/payment provider (often 3–10 business days)

6) Damaged, defective, or wrong items

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at alexandre(at)wearerinsed.com with:

- Your order number

- A photo of the issue and the packaging

If confirmed, we’ll arrange a replacement or refund and cover any required shipping.

7) Exchanges

We don’t offer direct exchanges. If you want a different item, please return the unused item within 30 days and place a new order.

8) Cancellations

If you need to cancel an order, contact us as soon as possible. If it hasn’t shipped yet, we’ll do our best to cancel and refund it. If it has shipped, you’ll need to follow the return process.

9) Contact

Rinsed™ Support
Email: alexandre(at)wearerinsed.com
Address: Provided upon return approval