Shipping policy

Shipping Policy (Rinsed™)

Effective date: March 2, 2026

This Shipping Policy explains how Rinsed™ processes and ships orders placed on our website.

1) Processing time

We aim to process orders within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.

2) Shipping destinations

We ship to the destinations shown at checkout. If your country/region isn’t available, contact us at alexandre(at)wearerinsed.com.

3) Shipping rates

Shipping costs are calculated and shown at checkout. Any free-shipping offers (if applicable) will be displayed automatically at checkout.

4) Delivery times (estimates)

Delivery times shown at checkout are estimates and can vary due to carrier delays, weather, peak periods, or customs processing. We deliver within 30 days unless a different delivery period is agreed at checkout.

5) Tracking

If tracking is available for your selected shipping method, you’ll receive a tracking link by email once your order ships.

6) Address accuracy

Please check your shipping address carefully. If you notice an error, email alexandre(at)wearerinsed.com as soon as possible. If the order has already shipped, we may not be able to change the delivery address.

7) Lost, damaged, or missing parcels

Damaged on arrival: Contact us within 48 hours of delivery with your order number and photos of the damage (product + packaging).

Marked delivered but not received: Contact us and we’ll help you investigate with the carrier.

8) Customs, duties & taxes (if applicable)

For international orders, customs duties, import taxes, and handling fees may apply and are typically the customer’s responsibility.

9) Contact

Questions about shipping? Email alexandre(at)wearerinsed.com.